SenticGen

Data Deletion Instructions

Last updated: 26 September 2026

You can ask us to delete the data SenticGen holds about you or your business at any time. This includes connected Page information, Messenger conversations and attachments, customer tags and notes, and the Facebook access tokens used to connect your Pages.

Option 1 — Request deletion by email

  1. Send an email to support@senticgen.com with the subject "Data deletion request", or use any channel on our Contact page.
  2. Include:
    • the Facebook Page ID and/or Page name,
    • your business name,
    • the email address of your SenticGen account (or the Facebook account that connected the Page),
    • what you want deleted — everything, or specific Pages or conversations.
  3. We may ask you to confirm that you are an admin of the Page or the account owner, to protect your data from fraudulent requests.
  4. We delete the requested Page data, conversations and access tokens from our systems within 30 days and email you a confirmation.

Option 2 — Remove the app from Facebook

  1. On Facebook, open Settings & privacy → Settings → Business integrations (on some accounts: Apps and websites).
  2. Find SenticGen — the app you used to connect your Page (it may also be listed under its Facebook app name, Postcafe) — and click Remove.
  3. Facebook notifies us automatically and we delete the access tokens linked to your Facebook account. You receive a confirmation code that you can check on this page.

This stops SenticGen from accessing your Pages. To also delete conversations and other stored Page data, send a request as in Option 1.

Option 3 — Remove access in Meta Business Settings

  1. Open Meta Business Settings for the business that owns the Page.
  2. Under Accounts → Pages, select the Page and remove our business (Blue Global) from Partners; under Integrations → Connected apps, remove SenticGen if listed.

People who messaged a business

If you sent a message to a business that uses SenticGen and want that conversation deleted, contact the business directly, or email us with the Page name and the approximate date of your conversation and we will pass your request to the business and help it respond.

Questions about your data? Email support@senticgen.com. Read more in our Privacy Policy.