SenticGenPrivacy Policy
This Privacy Policy explains how SenticGen (the "Service", "we", "us") collects, uses, stores, shares and deletes information. The Service is operated by CÔNG TY TNHH TMDV QUẢNG CÁO BLUE GLOBAL (Blue Global Advertising Trading & Services Co., Ltd.), Business Registration No. 0109811133, No. 14 Nguyen Canh Di, Dinh Cong Ward, Hanoi, Vietnam.
SenticGen is a software-as-a-service CRM and shared inbox. Businesses ("Customers") connect the Facebook Pages they manage so their staff ("Users") can read and reply to Messenger conversations, manage customer conversations, tag customers, schedule Page content and review Page engagement.
1. Information we collect
- Account information — name, username, email address and role of each User account created in SenticGen, and the Pages each User is allowed to access.
- Data from Meta platforms — described in detail in section 2, received only after a Page admin connects a Page and grants permission.
- Content you create in the Service — replies, customer tags, internal notes, conversation assignments, scheduled posts and media you upload.
- Technical data — log-in sessions, IP address, browser type and service logs used to keep the Service secure and working.
2. Data we receive from Meta (Facebook)
When a Page admin connects a Facebook Page through Facebook Login, SenticGen receives the following data through the Meta Graph API and Messenger Platform webhooks, and only for Pages the admin has authorized:
| Data | Examples |
|---|---|
| Page identity | Page ID, Page name, profile picture, category, and the list of Pages the connecting admin manages |
| Page metadata | follower count, basic Page settings needed to show the Page in the Service |
| Messenger conversations | conversation ID, the sender's Page-scoped ID (PSID), the sender's public name and profile picture, message text, attachments (images, files, audio, video) if any, and the time each message was sent or received |
| Handling information | which staff member read, replied to or was assigned to a conversation, and when |
| Page content & engagement | posts the Customer publishes or schedules through the Service, and engagement figures (reactions, comments, shares) for those posts |
| Access credentials | User and Page access tokens and the list of permissions granted (for example pages_show_list, pages_messaging, pages_manage_metadata, pages_read_engagement, pages_manage_posts, business_management) |
We do not request or receive Facebook passwords, and we do not access Pages, conversations or accounts that have not been authorized.
3. How we use information
We use the information above only to provide and improve the Service for the Customer that connected the Page:
- to display Messenger conversations and customer history in the SenticGen inbox;
- to send messages and replies on behalf of the Page when a User chooses to reply, in line with Messenger Platform policies;
- to apply staff roles and permissions so each User only sees the Pages and conversations assigned to them;
- to support customer care: assigning conversations, tagging customers, keeping notes and following up;
- to synchronize data with Meta so the inbox, Page list and post status stay up to date;
- to publish and schedule Page posts the Customer creates, and to show engagement reports for those posts;
- to keep the Service secure, prevent abuse and troubleshoot problems.
We do not sell data, use Meta data for advertising, build profiles of people for third parties, or use Messenger conversation content to train artificial-intelligence models.
4. How we share information
- Within the Customer's organization — Users of the same Customer can see data for the Pages they are allowed to access.
- Meta — replies and posts are sent to Meta's platforms when a User sends or publishes them.
- Service providers — hosting and infrastructure providers that store and process data for us under confidentiality obligations and only on our instructions.
- Legal reasons — when required by applicable law, regulation or a valid legal request, or to protect the rights and safety of users and the public.
We never share Meta Platform data with data brokers or anyone who would use it for purposes not described in this policy.
5. Security
- Access tokens and app secrets are stored only on our servers, encrypted at rest (AES-256-GCM), and are never exposed in the browser or to other Users.
- All connections to the Service use HTTPS (TLS).
- Access is protected by user accounts, sessions and role-based permissions; administrator access is limited to authorized personnel.
- We keep the minimum permissions needed and monitor the Service for misuse.
6. Retention
We keep data for as long as the Customer's account and the Page connection are active and as needed to provide the Service. When a Page is disconnected, an account is closed, or a deletion request is received, we delete the related Page data, conversations and access tokens within 30 days, unless we are required by law to keep certain records longer. Backups containing deleted data are overwritten on their normal cycle.
7. Your choices and data deletion
- Disconnect — remove SenticGen from Facebook (Settings & privacy → Settings → Business integrations / Apps and websites) or remove our business as a partner of your Page in Meta Business Settings. When Facebook notifies us that the app was removed, we automatically delete the access tokens linked to that Facebook account.
- Request deletion — email support@senticgen.com to delete your Page data and conversations. Full instructions are on our Data Deletion page.
- Access and correction — contact us to receive a copy of, or correct, the personal data we hold about you.
8. Customers of our Customers
If you messaged a business that uses SenticGen, that business controls your conversation and decides how it is used; SenticGen processes it on the business's behalf. You may contact the business directly, or contact us and we will forward your request to the business and help it respond.
9. Other terms
- The Service is intended for businesses and is not directed to children under 16.
- We may update this policy. Material changes will be posted on this page with a new "Last updated" date.
- Use of the Service is also governed by our Terms of Service.
10. Contact
CÔNG TY TNHH TMDV QUẢNG CÁO BLUE GLOBAL (Blue Global Advertising Trading & Services Co., Ltd.)
Head office: No. 14 Nguyen Canh Di, Dinh Cong Ward, Hanoi, Vietnam
Email: support@senticgen.com · Phone: +84 334 81 82 82
More ways to reach us: Contact page